Eligible Refund Situations
Refunds are issued in the following situations:
- Order cancelled by Kanpur Canteen.
- Payment deducted but order not confirmed.
- Duplicate payment.
- Restaurant unable to fulfill the order.
Processing Timeline
Refunds are generally processed within 5–7 business days, depending on your bank or payment provider.
Non-Refundable Cases
Refunds are not provided for:
- Incorrect orders placed by the customer.
- Change of mind after food preparation has started.
- Delivered orders except where required by applicable law.
Requesting a Refund
For refund requests, contact:
Need assistance with a payment or refund?
Include your order ID and registered mobile number for faster processing.
✉️ support@kanpurcanteen.in